Introduction
This Privacy Policy explains how 2jlo collects, uses, stores, and protects your personal information when you use our platform. It applies to all users registered on 2jlo, regardless of where you access the platform from within the Philippines.
By registering an account with 2jlo, you consent to the collection and use of your personal data as described in this policy. We handle your information with care and comply with applicable data privacy standards, including the principles of the Data Privacy Act of 2012 (Republic Act No. 10173).
Note: If you have questions about how your data is handled or want to exercise your data rights, contact us at [email protected].
1. What We Collect
Information You Provide
When you register or interact with 2jlo, we collect information you directly provide, including:
- Full name, date of birth, and government-issued ID details (for KYC verification)
- Email address and mobile number
- Username and account password (stored in encrypted form)
- Philippine bank account or e-wallet details provided for transactions
- Address details for identity verification purposes
Information We Collect Automatically
When you use 2jlo, we also collect certain data automatically:
- IP address and device information (browser type, operating system, screen resolution)
- Login timestamps and session duration
- Gameplay activity: bets placed, games played, win/loss records
- Deposit and withdrawal transaction history
- Pages visited, links clicked, and navigation patterns on the platform
2. How We Use Your Data
Core Platform Operations
The primary reason we collect your data is to run 2jlo properly and keep your account functioning. This includes:
- Verifying your identity and age during registration (KYC)
- Processing deposits and withdrawals in Philippine Peso
- Calculating and crediting winnings to your account
- Sending OTP codes and security alerts to your registered mobile number
- Providing customer support and resolving disputes
Platform Improvement
We analyse aggregated, anonymised usage data to understand how players interact with 2jlo. This helps us fix bugs, improve page performance, and develop new features based on what Filipino players actually use and want.
Responsible Gaming Monitoring
We use gameplay data to monitor for signs of problem gaming behaviour. If patterns suggest a player may be at risk, 2jlo may proactively offer tools like deposit limits or self-exclusion options. For more information, visit our Responsible Gaming page.
Communications
2jlo may send you account-related communications — login alerts, transaction confirmations, and policy updates. We do not send unsolicited marketing messages unless you opt in.
3. Data Sharing
Service Providers
2jlo works with trusted third-party service providers to deliver the platform. These include payment processors (GCash, Maya, Philippine banks), game content providers, IT infrastructure services, and fraud detection systems. These providers only receive the data they need to perform their specific role and are bound by confidentiality agreements.
Legal Requirements
2jlo may disclose personal data to government authorities, law enforcement, or regulators if required by law, court order, or to comply with legal obligations applicable in the Philippines. We do not share data beyond what is legally required.
What we don't do: We do not share your personal data with advertisers, data brokers, or unrelated third parties. We do not transfer your data outside of contexts directly required to operate 2jlo.
4. Cookies & Tracking
What Are Cookies
Cookies are small text files stored on your device when you visit a website. 2jlo uses cookies and similar technologies to keep your session active, remember your preferences, and analyse platform usage.
Types of Cookies We Use
- Session cookies: Keep you logged in during your current visit. These expire when you close your browser.
- Security cookies: Detect and prevent fraudulent activity. These are essential and cannot be disabled.
- Preference cookies: Remember your settings and preferences on the platform.
- Analytics cookies: Help us understand which features are used most. Data is anonymised and aggregated.
Managing Cookies
You can manage or disable non-essential cookies in your browser settings. Note that disabling session or security cookies may affect your ability to log in or use certain platform features.
5. Data Security
2jlo uses multiple layers of security to protect your personal data:
- SSL encryption: All data transmitted between your device and 2jlo is encrypted in transit using industry-standard SSL/TLS.
- Password hashing: Your password is never stored in plain text. We use strong cryptographic hashing.
- OTP verification: Sensitive account actions require OTP confirmation via your registered mobile number.
- Fraud monitoring: Automated systems monitor for suspicious login attempts, unusual transactions, and potential account compromise.
- Access controls: Staff access to personal data is restricted on a need-to-know basis and logged.
Your part: No security system is completely risk-free. You are responsible for keeping your password and OTP codes confidential. Never share these with anyone, including 2jlo staff.
6. Your Rights
Under Philippine data privacy law, you have the following rights over your personal data held by 2jlo:
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Request corrections to inaccurate or outdated data.
- Right to deletion: Request deletion of your data when it is no longer necessary for the purpose it was collected — subject to legal and regulatory retention requirements.
- Right to object: Object to processing of your data for direct marketing purposes.
- Right to data portability: Request a structured copy of your data in a commonly used format.
To exercise any of these rights, contact 2jlo support at [email protected]. Requests are typically processed within 15 business days.
7. Minors & Age Policy
2jlo is strictly for players who are 21 years of age and above. We do not knowingly collect or store personal data of individuals under 21. If we discover that a registered account belongs to a minor, the account will be suspended immediately, all funds will be returned, and the data will be deleted.
21+ Only: By registering on 2jlo, you confirm that you are at least 21 years old. KYC verification is required to confirm this before you can use full platform features.
8. Policy Changes
2jlo may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or how we handle data. We will notify registered users of significant changes via email or platform notification.
Continued use of 2jlo after a policy update constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically.
9. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or how 2jlo handles your personal data, please contact us:
For general platform questions, you can also visit the FAQ page or your account dashboard.
How 2jlo Protects Your Privacy
SSL Encryption
All data exchanged between your device and 2jlo is encrypted in transit. Your login credentials and transactions are never sent in plain text.
OTP Verification
Sensitive account actions require a one-time password sent to your registered mobile number. This prevents unauthorized changes even if your password is compromised.
No Data Sales
2jlo never sells or trades your personal data to third parties for advertising or marketing. Your information stays within the platform.
KYC Identity Check
We verify every user's identity during registration. This protects you and other players from fraud and ensures a safe gaming environment.
Data Privacy Act Compliance
2jlo handles personal data in accordance with the principles of RA 10173. You have rights over your data and can request access, correction, or deletion.
Fraud Monitoring
Automated systems continuously scan for unusual account activity. If something looks off, security systems flag it before damage is done.
Last Updated: This Privacy Policy is effective as published on this page. By continuing to use 2jlo, you acknowledge that you have read and understood this policy. For questions, contact [email protected].